Privacy Policy
Last Modified: October 16th, 2025
1. Introduction
This Privacy Policy explains how Visaportal.org (“Visaportal”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our website and services.
It also outlines your rights regarding your data and how you can contact us for more information.
By using our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy.
2. Definitions
Personal Data – Information that can be used to identify you directly or indirectly, such as your name, address, email, identification numbers, IP address, or other unique identifiers.
Processing – Any action performed on personal data, including collection, storage, use, disclosure, modification, or deletion.
Data Subject/User – The individual whose personal data is being processed.
Consent – A clear and informed agreement by the user allowing Visaportal.org to collect and process their personal data for specific purposes.
3. Information We Collect
We collect both personal and non-personal information to provide and improve our visa-related services.
The data collected depends on your interaction with our website or team.
A. Information You Provide to Us
Full name, date of birth, and contact details (email, phone, and address)
Passport or identification details
Payment information (credit/debit card, billing address, etc.)
Application data submitted for visa processing
Correspondence with our customer support team
B. Information Collected Automatically
When you use our website, we may collect:
IP address, browser type, and operating system
Referring and exit pages, date/time stamps, and session data
Clickstream activity and browsing behavior
Device information (mobile/desktop, OS version, etc.)
This data helps us understand user experience, detect fraud, and improve performance.
C. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance site performance, remember preferences, and analyze usage.
You may disable cookies via your browser settings, but this may limit site functionality.
We also use Google Analytics and similar tools to track website activity. Learn more about how Google handles data here: https://www.google.com/policies/privacy/partners.
You can opt out of tracking by adjusting your cookie preferences.
4. How We Use Your Information
We use your personal information to:
Process visa applications and deliver requested services
Communicate with you regarding support, billing, or updates
Prevent fraud and ensure the security of transactions
Comply with legal and regulatory requirements
Improve our website and customer experience
Send service-related or promotional updates (you may opt out at any time)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Sharing of Information
We may share your information under the following circumstances:
With service providers: Trusted third-party partners assisting with payment processing, hosting, analytics, or customer support
With government authorities: For visa processing or verification purposes (we act as an intermediary but are not affiliated with any government entity)
For legal reasons: To comply with law enforcement requests, court orders, or to defend our legal rights
During business transfers: If Visaportal is involved in a merger, acquisition, or sale of assets, your information may be transferred accordingly
All third-party partners are bound by strict confidentiality and data protection agreements.
6. International Data Transfers
As Visaportal.org serves customers globally, your personal information may be transferred to and processed in countries outside your own, including the United States or the European Union.
We ensure such transfers comply with applicable privacy regulations and use secure methods to protect your data.
7. How We Protect Your Information
We take appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse.
This includes encryption, firewalls, and secure servers.
However, no system is entirely secure, and you acknowledge that you use our services at your own risk.
8. Data Retention
We retain your personal information for as long as necessary to:
Complete your visa application
Comply with legal obligations
Resolve disputes and enforce agreements
Data may be retained for up to 6 months after your last interaction with us, unless a longer retention period is required by law.
9. Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request correction or deletion of your data
Withdraw consent for processing
Object to certain types of processing
Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at [email protected].
10. Email and Communication Tracking
To ensure security, support accuracy, and prevent fraud, we may track the delivery and read status of emails related to support or billing.
This information is not shared with external parties except when necessary to resolve disputes or verify payment communication.
By using our services, you consent to this level of email tracking as part of our security protocol.
11. Links to Other Websites
Our website may include links to third-party websites.
We are not responsible for the privacy practices or content of these external sites.
We encourage users to review the privacy policies of any external site they visit.
12. Children’s Privacy
Our website and services are not directed toward individuals under 18 years of age.
We do not knowingly collect data from minors.
If you believe your child’s information has been collected, please contact us immediately at [email protected] and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The revised version will be posted on this page with an updated “Last Modified” date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can reach us at:
Visaportal.org
2/200 Boundary St, Spring Hill, QLD 4000, Australia
📞 +1 (302) 487-5542