Consumer Redress Policy
Last updated: October 20, 2025
1. Purpose
This Consumer Redress Policy explains how individual consumers within the European Union (EU) or European Economic Area (EEA) can seek assistance or dispute resolution regarding services provided by Visaportal.org (“Visaportal,” “we,” “us,” or “our”).
2. Commitment to Fair Resolution
Visaportal is committed to transparent, lawful, and fair treatment of all customers.
We aim to resolve any concern directly and efficiently. If you are dissatisfied with our service, please first contact our support team at [email protected] so that we may investigate and attempt to resolve your issue promptly.
3. EU Consumer Redress Platform
If you are an EU-based consumer and your concern cannot be resolved directly with us, you may access the European Commission’s Consumer Redress Portal for further information and guidance on available remedies and competent authorities in your country:
👉 https://consumer-redress.ec.europa.eu/index_en
This platform provides:
Information about your consumer rights under EU law.
Details of national and cross-border dispute-resolution bodies.
Guidance on submitting a complaint or initiating Alternative Dispute Resolution (ADR) procedures.
4. Cross-Border Disputes
If your purchase or transaction involves a trader established in another EU or EEA Member State, you may also contact your local European Consumer Centre (ECC) for free advice and assistance:
5. Legal Rights
Using the EU Consumer Redress Portal or ADR services does not limit or replace your legal rights under national or EU consumer-protection law, nor does it affect your right to take formal legal action in court where applicable.
6. Contact
For all inquiries regarding consumer redress, complaints, or refund matters:
Email: [email protected]
Phone: +1 (302) 487-5542